Premium Support

Enterprise Edition

Customers under support get the Enterprise edition of the product with these benefits:

  • Unlimited number of monitored devices
  • Proxy Agent
  • SAN Topology
  • Reporter: unlimited number of reports with the option to automate their run
  • Ad hoc historical reporting including XLS/PDF/CSV output
  • Unlimited number of alerts (Free Edition allows 3 alerting groups)
  • Unlimited number of Pools, Volumes or SAN ports in each Custom Group
  • API for data export to 3rd party tools

Support Services

  • Professional product support services
  • Priority in bug fixing
  • Assistance with the tool installation, upgrade or migration
  • SLA: next business day response time for critical issues
  • New functionality implementation on request (if it is reasonable and possible)
  • Report automation and customization (automated generation of reports in graphs, CSV, PDF or XLS format) report examples
  • Development of accounting reports on customer request
  • Development of whatever reports or data exports from data collected by the tool
  • Prolong data retention time (all data is stored for 3 months then it's being averaged)
  • Automatic data exports to third-party solutions

Use a quote form to get a quote or contact our sales sales@stor2rrd.com for a price list.

Quote form

Would you be interested in live Webex session with our expert to explain all product features on our demo site?

Apply here

Data Export for Custom Reports and Third-Party Applications

Monitoring as a Service

We offer STOR2RRD as a Service when we host and operate performance monitoring of your storage infrastructure.

Feature Free version Enterprise edition
Monitored devices up to 12 unlimited
Alerting 3 items unlimited
Number of Volumes in a Custom Group up to 10 unlimited
Proxy Agent yes
SAN Topology yes
Historical reporting yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Monitored SAN switches up to 12 unlimited
Alerting 3 items unlimited
Number of Ports in a Custom Group up to 10 unlimited
Proxy Agent yes
Historical reporting yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Monitored LAN switches up to 12 unlimited
Alerting 3 items unlimited
Number of Ports in a Custom Group up to 10 unlimited
Proxy Agent yes
Historical reporting yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes