Issues after adding a new storage

When you add a new storage then the tool will print following errors untill there is no storage configuration downloaded:

$ ./load.sh
...
<storage_name>: Can't open /home/stor2rrd/stor2rrd/data/X/config.html is missing (fresh install or upgrade?, then wait abou 20mins) ...
<storage_name>: Volumes cfg file has been found : /home/stor2rrd/stor2rrd/data/X/VOLUME/volumes.cfg ./bin/storage.pl:7594
Exiting <storage_name> as some core cfg file is missing: config.html || pool.cfg || volumes.cfg

If storage is configured properly then just wait 20 - 30 minutes. It should disappear and storage should appear in the UI.

When the problem persists then

Verify storage access, it must be reported as "ok":

$ cd /home/stor2rrd/stor2rrd
$ ./bin/config_check.sh
  ===============================
  STORAGE: <storage_name>: VNX
  ===============================
  first IP address : 192.168.1.2
  /opt/Navisphere/bin/naviseccli -h 192.168.1.2 getsptime
    Time on SP A: 11/03/16 12:56:45
    Time on SP B: 11/03/16 12:56:57
  connection ok

Assure there is started storage agent for that storage type in crontab (each storage type has its own storage agent):

$ crontab -l | grep load_
  */5 * * * * /home/stor2rrd/stor2rrd/load_ds8perf.sh > /home/stor2rrd/stor2rrd/load_ds8perf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_svcperf.sh > /home/stor2rrd/stor2rrd/load_svcperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_ds5perf.sh > /home/stor2rrd/stor2rrd/load_ds5perf.out 2>&1
  */10 * * * * /home/stor2rrd/stor2rrd/load_xivperf.sh > /home/stor2rrd/stor2rrd/load_xivperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_husperf.sh > /home/stor2rrd/stor2rrd/load_husperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_3parperf.sh > /home/stor2rrd/stor2rrd/load_3parperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_netappperf.sh > /home/stor2rrd/stor2rrd/load_netappperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_vspgperf.sh > /home/stor2rrd/stor2rrd/load_vspgperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_vmaxperf.sh > /home/stor2rrd/stor2rrd/load_vmaxperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_vnxperf.sh > /home/stor2rrd/stor2rrd/load_vnxperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_vnxfperf.sh > /home/stor2rrd/stor2rrd/load_vnxfperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_vnxeperf.sh > /home/stor2rrd/stor2rrd/load_vnxeperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_unityperf.sh > /home/stor2rrd/stor2rrd/load_unityperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_dothillperf.sh > /home/stor2rrd/stor2rrd/load_dothillperf.out
  */5 * * * * /home/stor2rrd/stor2rrd/load_compellentperf.sh > /home/stor2rrd/stor2rrd/load_compellentperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_oceanstorperf.sh > /home/stor2rrd/stor2rrd/load_oceanstor.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_vplexperf.sh > /home/stor2rrd/stor2rrd/load_vplexperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_infiniboxperf.sh > /home/stor2rrd/stor2rrd/load_infiniboxperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_nimbleperf.sh  > /home/stor2rrd/stor2rrd/load_nimbleperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_datadomainperf.sh > /home/stor2rrd/stor2rrd/load_datadomainperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_eternusperf.sh > /home/stor2rrd/stor2rrd/load_eternusperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_isilonperf.sh > /home/stor2rrd/stor2rrd/load_isilonperf.out 2>&1
  */5 * * * * /home/stor2rrd/stor2rrd/load_sanperf.sh >/home/stor2rrd/stor2rrd/logs/load_sanperf.out 2>&1
  */10 * * * * /home/stor2rrd/stor2rrd/load_bnaperf.sh >/home/stor2rrd/stor2rrd/logs/load_bnaperf.out 2>&1

Check if anything obvious in storage error log like permission issue, Perl dependency issue etc
```
$ tail -100 logs/error.log-<storage_name>
```
Contact STOR2RRD support: support@stor2rrd.com
Send us logs:
```
cd /home/stor2rrd/stor2rrd          # or where is your STOR2RRD working dir
tar cvhf logs.tar logs tmp/*txt  # do not miss "h" option in tar
gzip -9 logs.tar
```
Send us logs.tar.gz via https://upload.stor2rrd.com
Note a short problem description in the text field of the upload form.
Attach a screenshot if it make sense.