Premium Support

Enterprise Edition

Customers under support get the Enterprise edition of the product with these benefits:

  • Proxy Agent
  • SAN Topology
  • Reporter: unlimited number of reports with the option to automate their run
  • Ad hoc historical reporting including XLS/PDF/CSV output
  • Unlimited number of alerts (Free Edition allows 3 alerting groups)
  • Unlimited number of Pools, Volumes or SAN ports in each Custom Group
  • API for data export to 3rd party tools

Support Services

  • Professional product support services
  • Priority in bug fixing
  • Assistance with the tool installation, upgrade or migration
  • SLA: next business day response time for critical issues
  • New functionality implementation on request (if it is reasonable and possible)
  • Report automation and customization (automated generation of reports in graphs, CSV, PDF or XLS format) report examples
  • Development of accounting reports on customer request
  • Development of whatever reports or data exports from data collected by the tool
  • Prolong data retention time (all data is stored for 3 months then it's being averaged)

Use a quote form to get a quote or contact our sales for a price list.

Quote form

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Monitoring as a Service

We offer STOR2RRD as a Service when we host and operate performance monitoring of your storage infrastructure.