Enterprise Edition
Customers under support get the Enterprise edition of the product with these benefits:
- Proxy Agent
- SAN Topology
- Reporter: unlimited number of reports with the option to automate their run
- Ad hoc historical reporting including XLS/PDF/CSV output
- Unlimited number of alerts (Free Edition allows 3 alerting groups)
- Unlimited number of Pools, Volumes or SAN ports in each Custom Group
- API for data export to 3rd party tools
Support Services
- Professional product support services
- Priority in bug fixing
- Assistance with the tool installation, upgrade or migration
- SLA: next business day response time for critical issues
- New functionality implementation on request (if it is reasonable and possible)
- Report automation and customization (automated generation of reports in graphs, CSV, PDF or XLS format) report examples
- Development of accounting reports on customer request
- Development of whatever reports or data exports from data collected by the tool
- Prolong data retention time (all data is stored for 3 months then it's being averaged)
Would you be interested in live Webex session with our expert to explain all product features on our demo site?
Apply here