You might not be aware of options which bring our support:
defined SLA (1 working day for critical issues)
we can adjust your data retention to whatever you wish
custom reports: we can develop automatic batch jobs for regularly extract of specific
data in required form (CSV) from STOR2RRD. Customers use that data often for load
into 3rd party products (usually some capacity planning tools or accounting purposes)
you can initiate new features within the product, your development requests will be prioritized
regular health checks
We have introduced new Basic support level for users with entry level storage.
It is intended for environments with up to 4 entry level storage (IBM DS3000 or IBM Storwize V3700).
We encourage SVC and Storwize users to vote for this RFE change to make more visible this permission issue for IBM development.
Value Added Reseller program is open for companies interested in becoming of our VAR in their countries
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